Office Policies

Our Mission

front-desk.jpgOur goal is to provide a warm and friendly atmosphere for all our patients. We will continuously strive to smoothly guide and support you throughout your course of treatment. Our belief in a strong professional team, involving you, your family dentist and our staff, is the most effective means to promote and maintain dental health.

Office Hours

Generally, we are open to serve you, answer questions or schedule an appointment during the following hours. Please note we alternate different days of the week in each office. It is always best to contact us prior to coming into either office. In general, patients are seen by appointment only.

Monday 9:00 a.m. - 6:30 p.m

Tuesday, Wednesday and Thursday: 7:45 a.m. – 4:45 p.m.

Friday, Saturday and Sunday: Closed

Appointments

Your scheduled appointment time has been reserved specifically for you. We will try to provide a telephone reminder call 24-48 hours before your scheduled appointment to supplement the appointment card you receive. We are aware that unforeseen events sometimes require missing an appointment. Please let us know if you cannot make the appointment. We request a 24-hour notice if you need to cancel.

We will be as accommodating as possible in scheduling appointments. Treatment visits vary in length of time and are scheduled approximately six to eight weeks apart.

We have developed the following guidelines to ensure successful treatment time:

  • LONG appointments are scheduled during the LATE MORNING and EARLY AFTERNOON. This allows us to work with the majority and a maximum amount of patients who are scheduled for shorter appointments during after-school hours.
  • We make every effort to stay on schedule for you, as we know your time is as valuable as ours.
  • Our schedule is carefully arranged. Your late arrival to an appointment may cause a problem (such as, not allowing adequate time to see you) and therefore may result in the need to reschedule you.
  • Some appointments are quite short. During your treatment, there will be times when adjustments can be done quickly.
  • Emergency appointments are seen during the same business day. If you need an emergency appointment, always call our office first.
  • After-hour emergencies will be seen if you are in pain.
  • Please realize that missed appointments or numerous appointment changes lead to the extension of treatment time and may result in damage to your teeth and gums.

We understand that circumstances arise that can prevent our patients from keeping their regularly scheduled appointment times. Should this occur, a 24-hour notice is appreciated. If you are unable to provide us with a 24-hour notice, please call our office as soon as possible.

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Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. We will handle as much of your insurance questions and needs as possible.

Payment options